Frequently Asked Questions
From testosterone optimization to longevity stacks, here’s what you need to know about Wellcore’s treatments, process, and care.
HELP AND SUPPORT
Getting Started
F&F Pharmacies Inc dba Jungle Jim's Pharmacy is located at 5484 Dixie Highway Fairfield, OH 45014.. They can be contacted at (877) 858-3784. They are able to dispense medications and maintain a license in 44 US states. Unfortunately, they cannot dispense sterile compounds and do not have a license in the following US states: CALIFORNIA, NEVADA, NEW JERSEY, NORTH CAROLINA, TEXAS, MASSACHUSETTS, MISSISSIPPI, NEW HAMPSHIRE, WEST VIRGINIA, and DELAWARE.
Our clinical providers are Beluga Health c/o Jonah Mink MD. Feel free to contact them at info@belugahealth.com. Beluga Health, P.A., a Florida professional corporation, has its office located at 1321 Upland Dr., Suite 18399, Houston, TX, 77043
Testosterone Therapy (TRT)
Weight Loss (GLP-1s)
Longevity & Performance
Sexual Health
Hair Optimization
Orders & Support
At Wellcore, we understand that flexibility matters on your health journey. You are welcome to cancel, postpone, or pause your treatment at any time prior to your next shipment.
To help us best accommodate your request, we kindly ask that you notify us at least 48 hours before your next order is set to process.
Once an order has been processed by the pharmacy, we cannot guarantee cancellation or a refund. In accordance with pharmacy regulations, prescription products cannot be returned once they have left the pharmacy, and we are unable to offer refunds on any prescription item that has shipped.
If you experience any issues with your shipment or are dissatisfied with your treatment, please contact our team within 30 days of fulfillment. We’re here to help and will work with you to resolve any concerns.
For support, please reach out to your dedicated Care Coordinator or contact us at support@teamwellcore.com.
Shipping Policy
Wellcore partners with trusted carriers to deliver your medications safely and securely to your door. To ensure smooth delivery, please provide a valid physical address at checkout. If any shipping restrictions apply to your order, you will be notified during the checkout process.
At this time, we ship to residential and business addresses within the United States. We do not offer international shipping, and we cannot ship to anyone other than the individual listed on the prescription. Please note that we are unable to deliver to P.O. boxes, APO/FPO/DPO addresses, Amazon Lockers, or other third-party pickup locations.
Our pharmacy partners primarily use UPS (overnight and 2-day air for temperature-sensitive items) and USPS (for non-refrigerated medications). Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can monitor your delivery in real time.
- Selecting a specific delivery time once shipped
- Redirecting shipments after processing
- Holding shipments at a third-party pickup site
- Requiring a signature for delivery